FAQ

 

Do you have a store?
You can visit our warehouse and showroom in Chipping Norton, NSW. We’re open Monday-Thursday from 8am-5pm and Friday 8am-2:30pm (closed Saturdays, Sundays & public holidays). Cash & Carry and order pick ups available Monday-Thursday from 9am-4:30pm and Friday 9am-2pm.

Do you have a minimum order?
We have a minimum spend of $50 excluding GST.

Can I buy online if I am not a retailer?
Unfortunately as we are strictly wholesale only we do not sell to the public.

Do I need to create an account to shop with you?
To shop online you will need to create an account to view prices and add items to cart. If you already shop with us you will still need to sign up for an account to access our online store.
Please note that it may take up to 1 business day for your account to be activated.
Read more about your account’s “pending” status below.

How do I shop online?
Once your account has been created and approved you will be able to view all our wholesale prices and add items to cart. Our online store is an ordering system and items are subject to availability. However we endeavour to ensure that stock levels are correctly represented online. If you would like to be advised of nil stock on items you’ve ordered please let us know in the comment section at the checkout.
Once your order has been placed, picked & packed, our team will contact you with the total to organise payment and delivery times for your order.
Please note that delivery charges are added after your order has been picked & packed. For a quote on a delivery charge for your order please contact one of our team members on (02) 9755 2218.
Read more about Delivery / Shipping here.

Can I shop if I am a student or a teacher?
Absolutely! Let us know that you’re a teacher or a student when you contact us and we will assist you with all your floristry needs.

Why is my account still pending?
For new accounts, as we are strictly wholesale we filter the accounts who sign up online to maintain the integrity of our prices for our retailers. You will be able to view our prices and shop online once your account has been approved. But, for the time being, feel free to peruse our site and start up a shopping list of the products you would like once your account has been approved.
For existing customers, your account may have been placed on a pending status after 1 year of inactivity. To reactivate your account please contact us on (02) 9755 2218.


-Payment/Pricing-
How do I pay for my order?
Once your order has been placed, picked & packed, our team will contact you with the total to organise payment and delivery times for your order.

Can I receive a 30 day credit account?
As a new account the first three orders are strictly CBD (cash before delivery). After this period you may opt to apply for a 30 day credit account* or continue to pay CBD.
*30 day credit accounts subject to approval from our accounts department


-Other-
Do you have any sales representatives?
Indeed! If you are located in NSW we have sales representatives that can visit you in store. For more information or to book an appointment with one of our sales reps please contact us on (02) 9755 2218.

Do you have a catalogue available?
We do not have hard copy catalogues at this time however you can view all of our products and prices on our website.